Support Coordination and Recovery Coach services differ mainly in experience, focus, and level of personal connection. At Connect Coordination Services, Recovery Coaches have learned and, in many cases, lived experience supporting people with mental health conditions. They deliver person-centred, recovery-oriented support and work closely with participants to build confidence, resilience, and progress toward personal recovery goals. Support Coordinators, on the other hand, do not necessarily have experience in mental health and primarily focus on helping participants understand and manage their NDIS supports.

The key difference is that Recovery Coaching is generally a more connected and hands-on service, offering ongoing support aligned with a recovery support or action plan and often involving more support hours. At Connect Coordination Services, we believe Recovery Coaches should also understand Support Coordination, as both services are rarely funded together. This allows our Recovery Coaches to support participants not only in their recovery journey but also in navigating the NDIS system effectively when needed.